Support

Sign in at safezones.pro/app, upload your creative, and pick a platform and placement to see the safe-zone overlay. Share links (no account needed to view) let clients or teammates review the same frames from any browser. If something looks wrong on a specific placement, email us a screenshot and we'll take a look.

Open the Safe Zones Pro app from Canva's Apps panel, pick a platform and placement, then add a safe-zone guide (and, for Meta, YouTube, and Reddit, a demo UI mockup) to your design.

Both are added as real, selectable elements — right-click one and choose Lock to stop it moving or deleting by accident, and delete it (or undo) before you export or publish. The demo UI mockups are simplified approximations of each platform's real interface, not pixel-exact reproductions.

Manage or cancel a subscription from your account's billing settings inside the app. The Canva app itself is free to use and doesn't require a Safe Zones Pro account. See our Refund Policy for the lifetime licence's money-back promise.

Email hello@safezones.pro with what you were trying to do, what happened instead, and a screenshot if you have one. We read and reply to these ourselves.